At First Work, we believe strong services start with informed, confident professionals.
First Work delivers high-quality, sector-responsive training designed to strengthen Ontario’s workforce development ecosystem. Our trainings support frontline practitioners, managers, and system leaders working with youth and jobseekers facing barriers to employment.
Grounded in real-world practice and informed by policy, labour market trends, and system transformation, First Work trainings focus on building practical skills, strategic insight, and shared understanding across the employment services landscape. Topics range from foundational competencies for frontline staff to advanced leadership, employer engagement, innovation, and system-level change.
Delivered by experienced facilitators and sector experts, our trainings prioritize interactive learning, peer exchange, and immediately applicable tools. Whether you’re new to the sector or leading organizational and regional change, First Work trainings help you build capacity, adapt to evolving systems, and improve outcomes for jobseekers and communities.
Navigating Conflict in the Workplace for Frontline
This engaging training session will explore how workplace tension develops, how staff communication habits and emotional responses influence psychological safety, and how simple everyday tools can turn conflict into an opportunity for stronger relationships.
Participants will leave with:
- Practice active listening skills that reduce misunderstandings and increase feelings of being heard among colleagues, supervisors, and clients.
- Apply a simple conflict resolution sequence—take responsibility, listen, address the root problem, and follow up—to everyday scenarios in service-based environments.
- Commit to one or two micro-habits that will improve team culture and client experience in the weeks following the training.
