Plain-language guide for getting government aid

A Carleton University professor has created a plain language guide to help those trying to access government programs in the time of coronavirus.

“The way that government communicates information is not usually the way that Canadians can understand it. They talk different languages.”

Click here for more info.

Download PDF Walk Thru


This document is meant to provide you with some available and easy to use platforms, commonly utilized as tools in delivering programs and services. This is NOT an exhaustive list and there are many other tools available and at your disposal, these are some examples.

These are some of the tools that we have provided resources to:

  1. Zoom
  2. Facebook closed group
  3. Slack
  4. Youtube Video
  5. Whatsapp

Zoom is a modern enterprise video communications, with a cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

a) Video on how to install and use zoom –

b) Reading Material on how to use zoom

c) Quick resource on Zoom website for getting started

A Closed Facebook Group is a feature located at the left menu of your Facebook Home Page. It is a feature that allows anyone to create a private or public group for business or personal purposes.

A Closed Facebook Group is made visible for the public to see and allows anyone to request to be accepted into the group, however the posts cannot be seen to the public, only the members of the closed group are able to view them.

a) Video on how to Setup a Closed Group from your page

b) Reading Material on Closed Facebook-Group

Slack is a collaboration hub that can replace email to help you and your team work together seamlessly. It’s designed to support the way people naturally work together, so you can collaborate with people online as efficiently as you do face-to-face.

a) Video tutorial on Slack

b) getting started with Slack

YouTube is a video sharing service where users can watch, like, share, comment and upload their own videos. The video service can be accessed on PCs, laptops, tablets and via mobile phones. Closed youtube videos – allow you to make videos private to a select group of users that request access.

a) How to make a YouTube Video

b) How To Make Your YouTube Videos Private

c)How to add closed captioning to a video on YouTube

d) Reading Material – How to add your own subtitles and closed captions

WhatsApp Messenger or simply WhatsApp is an American freeware, cross-platform messaging and Voice over IP service. It allows users to send text messages and voice messages, make voice and video calls, and share images, documents, user locations, and other media.

a) Video on how to create groups on Whatsapp:

b) Video – how to download and use WhatsApp 101

c) How To Install WhatsApp On Windows 10

d) Reading Material on How to use WhatsApp on computers ​

Resume Target
Thanks to the partnership with Resume Target, a professional resume writing service, they are pleased to offer complimentary career-related resources to First Work clients seeking professional development and career tips.

Please click here to access the career platform and the free resources available.

Check out these great resources offering FREE upcoming or recorded on-demand webinars

1. Upcoming Nonprofit Learning Labs Webinars

2. ONN Webinars

3. Charity Village

4. Maytree


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